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Worker Productivity Increases Nearly 25 Percent with Plantronics Headset Use
Independent Study Shows How Headsets Can Help Organizations Quickly and Cost-Effectively Increase Contribution to the Bottom Line
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September 2, 2004 – Knowledge workers that used Plantronics communications headsets experienced a 23.5 percent average increase in productivity & a 25 percent reduction in discomfort, as measured in an independent study conducted by E3 Consulting. The results of the study underscore the important role headsets can play in organizations by giving employees tools to help them communicate more comfortably and naturally, which in turn helps boost their efficiency, productivity and contribution to the bottom line.
The study, commissioned by Plantronics, Inc., provided quantitative evidence that telephone headsets can help knowledge workers gain and sustain productivity over time.
It observed loan processors at Irwin Mortgage Corporation as they conducted normal business over a 90-day period . A test group wore headsets and a control group did not. After wearing the telephone headsets for 90 days, the test group increased the number of loans it closed by an average of 23.5 percent compared to the control group in the same 90-day period without headsets.
"The results of this study provide hard data to support what we all intuitively believe -- headsets are good for business," said Stephen Denny, vice president of channel marketing for Plantronics. "Headsets benefit businesses and employees because they provide a more natural and comfortable way to communicate, and that helps workers get more done."
The study also demonstrated that telephone headsets significantly contribute to a decline in back, neck and shoulder discomfort, which can translate into a reduction in sick days. In fact, 67 percent of the members in the test group with headsets reported at least some decrease in the severity of neck, back and shoulder discomfort from what they had previously experienced while using the phone. On average, the group reported a 25 percent decrease in discomfort while wearing a headset.
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