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J and V Direct - Return Policy
All products sold via J and V Direct are brand new, factory direct and never opened. The manufacturer warrants all products to be free from defect and are covered by manufacturer's warranty. 
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Non-Defective Merchandise
Please note that all sales are final. Credits/returns will not be issued.
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Defective Merchandise
Defective merchandise including original shipping and handling fee will be credited upon receipt of merchandise at J and V Direct, Inc.
Merchandise must be returned unused in original manufacturer box, inside an outer shipping box with enclose documentation and all parts. No returns or credit requests are accepted after 21 days of invoice/ship date.
Credit will be issued within 10 business days upon receipt of merchandise.
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Refused Orders
Refused drop shipments will be credited less a 15% restocking fee and shipping and handling charges by J&V Direct Customer Service .
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Carrier Loss, Damage
Claims for lost shipment or damage must be reported to J&V Direct Customer Service within 9 days of delivery. Original boxes, enclosed documentation and packing materials should be saved. Carriers may requuire on-site inspection before the product can be returned.
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J and V Direct (J & V Direct, J&V Direct) is an Authorized Plantronics dealer of
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Our Plantronics CORDED Telephone Headsets:
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